Troubleshooting
Contact / Support
How to reach the HMS team for help, quotes and onboarding.
Who can use: Hospital Admin
What it does
Support covers onboarding help, plan and billing questions, Enterprise quotes, limit increases and incident reports.
How to use it
Contact support for availability of anything not covered in these docs. For Enterprise pricing, request a quote with your beds, branches, departments and expected usage. For incidents, include hospital name, screen, and time of occurrence.
Important rules
Support will never ask for your OTP codes or login details. Subscription and entitlement changes are always confirmed against server-side records.
Related documentation