Getting Started
Hospital Onboarding
Mobile verification, hospital details, approval and activation — the real signup flow.
Who can use: Hospital Admin
What it does
Onboarding creates your hospital tenant: it verifies your mobile number by OTP, collects hospital information, and places the request in pending approval until the platform team verifies it.
Who can use it
Anyone registering a new hospital. Each applicant may have only one pending request at a time.
How to use it
Follow the signup steps on the home page. Keep the verified mobile number accessible — it must match the hospital phone you submit.
- Verify your mobile number with the OTP
- Enter hospital name, address, phone and contact details
- Submit the request — status becomes pending approval
- Wait for verification by the HMS team
- Sign in once the hospital is activated
Important rules
A second request from the same mobile number is blocked while one is pending. Rejected applicants may reapply; a rejected hospital never reserves its phone number. Accounts stay on the pending screen until approval — this is expected behavior, not an error.
Common problems
Stuck on pending: your hospital is awaiting verification; contact support only if it takes unusually long. Phone mismatch error: the hospital phone must equal the OTP-verified number. Conflict error: that phone already has a live or pending hospital.
Related documentation