Troubleshooting
Frequently Asked Questions
Short answers to the most common HMS questions, verified from product behavior.
Who can use: Hospital Admin · Receptionist · Doctor
Accounts and login
- How do I create a hospital account? Choose New Hospital Account on the home page, verify your mobile with the OTP, submit hospital details, and wait for verification.
- How does OTP login work? Enter your registered mobile number, receive the code by SMS/WhatsApp, and enter it before it expires. Codes are single-use.
- What if Super Admin approval is pending? Your account waits on the pending screen. This is normal — you cannot use the workspace until verification completes.
Plans and billing
- Which plan should I choose? Clinics start with Clinic (₹1,999/month, 30-day trial). Growing hospitals with IPD, pharmacy or lab need Professional (₹3,999/month). Large operations take Hospital Pro (₹6,999/month).
- How does the Clinic trial work? 30 days, Clinic only, once per tenant, enforced server-side. No trial exists for other plans.
- How do I upgrade? Open Subscription and choose a higher plan — new limits apply immediately with server-side pricing. Downgrades never delete data.
- How does Multi-Branch work? Plans include 1 (Clinic, Professional) or 3 (Hospital Pro) branches; the Multi-Branch add-on unlocks unlimited branches per hospital.
- Is Enterprise self-service? No — Enterprise is custom-quoted per deal and activated by the platform team.
Data and privacy
- How are hospital tenants isolated? Every request is scoped to your tenant on the server; cross-hospital access is impossible by design.
- What happens after subscription expiry? Paid features are restricted until renewal; your data is retained.
- How does WhatsApp work? Template-based reminders and OTPs with tracked delivery; fair-use allowances apply on included plans.
Related documentation